Anyone can say their staff are verified. What matters is whether the system refuses to send someone whose verification has lapsed — ours does, and it does it without a human deciding to care that day.
Three tiers of checks before anyone is assigned, and a badge that shows you the state of all of them at your door.
Tier one
A police verification certificate on file before a caregiver is assigned to any household. It carries an expiry date, and an expired check blocks assignment automatically — the roster refuses to schedule someone whose clearance has lapsed rather than relying on anyone to notice.
Tier two
Government photo identity and a physically verified current address. Both are re-verified on a fixed cycle, not once at joining.
Tier three
A medical fitness screening appropriate to the work, including for people entering a home with an immunocompromised resident. This is the check that lapses soonest and is watched most closely.
At the door, a badge you can scan. Every caregiver carries a QR badge. Scanning it shows you their photograph, their name, their employee number and the current state of all four checks — before you let them in.
Coordinators, caregivers and nurses all clear the same three tiers before they are assigned to anyone, and stay cleared or stop being assigned — a lapsed check takes someone off the roster the same day.
Scanning a badge opens a page with their name, their employee number, and whether all four checks are in date. It needs no account and no app, and it answers about today rather than about the day they were hired.
Consent decides who sees what — not who pays. Everything else follows from that.
Health data is reachable only for a purpose someone has consented to under the Digital Personal Data Protection Act 2023 — not by whoever happens to be paying the bill.
Reads and writes go to a hash-chained audit log, each entry sealed against the one before it. You can request the log for your household.
The checklist, vitals and medication as they happen, and a photograph at the end — on your timeline within two hours, wherever you are.
Withdrawal takes effect immediately, not at the end of a billing period.
Consent can be withdrawn from inside the app at any time, and it takes effect immediately. Two purposes survive a withdrawal, and only two: an emergency response and access to a health record during one, because a person having a cardiac event cannot be asked to re-consent first. Marketing is not one of them, and never becomes one.
If something has gone wrong, or you want the audit log for your household, tell us.
We understand what it means to care for someone else’s parents.
Your parents are not simply another service request. They are someone’s mother. Someone’s father. Someone’s family. That is why our approach focuses on six things.
Treating every parent with dignity and consideration.
Doing what has been agreed, and communicating when circumstances change.
Keeping care activities and applicable costs clear.
Keeping the family informed through agreed communication channels.
Handling personal information responsibly and according to applicable requirements.
Providing a clear point of contact for your family.
You are introduced to your coordinator by name before your first visit, and you keep them.
