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EmergencyCaregiver Replacement

Automated handoff notes & profile verification

When a caregiver does not arrive, a skill-matched substitute is already moving. Included in your membership at no additional charge.

Price

Included in subscription

How it works

Included

Sign in to bookCreate an account

Already part of your membership. Nothing to book — call the helpline and it happens.

How long it takes

Substitute on site within the SLA window

The commitment

A substitute is dispatched within 120 minutes of the missed check-in, with an oversight call 15 minutes after arrival.

What this actually is

A missed check-in is treated as an incident, not an inconvenience. The moment a caregiver fails to check in inside their window, the replacement clock starts automatically and a substitute matched on the same skills is dispatched — you are told it is happening rather than discovering it.

What is included

  • Automatic detection of a missed check-in — no phone call from you required
  • A substitute matched on the same skills, not merely the nearest available person
  • The family notified as the replacement is dispatched, not afterwards
  • A digital handoff note so the substitute arrives knowing the routine
  • An oversight call 15 minutes after arrival to confirm it is going well

What is not

  • Replacement of a caregiver dismissed at the household’s request mid-shift, which is rebooked normally

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